SpikeCamp help
Help
On the line
- Join an incident with a code
Type the six-character join code command reads out. Joining is free.
- Start, rest, stop and demob
Start sends positions on the cadence command sets. Rest pauses, Stop ends, Demob leaves the incident.
- Raise an emergency (SOS)
Hold the emergency button for two seconds. With no signal it queues and sends when any link returns. Use your radio too.
- Positions waiting to send
With no signal, positions wait on the phone and send oldest first when any link returns. Nothing is lost or duplicated.
- Why a locked phone pauses GPS
Browsers pause GPS when the phone locks or SpikeCamp is in the background. This is how phones work, not a fault.
- Bind a Meshtastic radio
Pair the radio in the Meshtastic app with position sharing on, then enter its node id on the Track screen and tap Bind.
- Save a map for offline use
Download the incident pack in Settings, Offline maps. The pack is free and stays under 25 MB.
- Family links
On Pro, family see a town, county or region and your check-ins, delayed 30 minutes, never a coordinate.
Running an incident
- Open an incident as command
Opening an incident needs Crew billing or an agency license. Command seats are free.
- Roll call (PAR)
Command taps Start roll call; phones answer I'm OK or Need help with a position, and the board lists who is missing.
- Dropped-off and no-movement alerts
Command sees anyone who stops reporting past the threshold as dropped off, and anyone still for ten minutes as no movement.
- Crew billing
Crew is $1 per rostered field person per day on an open incident. Command is free; the first 30 person-days each month are free.
Account, plans and the app
- Sign in
Continue with Google or with email (a magic link). Safety features work without an account.
- Why I am asked to accept Terms and safety
Each account accepts the current Terms and safety notice once, and again when they change.
- What Pro includes and costs
Pro is $5/month or $48/year (save 20%). Safety info is always free.
- Receipts, plan changes and cancelling
Seats, receipts and cancelling are in Settings, Manage billing. The card statement says SPIKECAMP.
- Watch a place for alerts
Watching one place is free. Pro watches up to ten places.
- The update ribbon
"SpikeCamp has been updated" means a new version is ready. Refresh keeps your sign-in, queued positions, messages and saved maps.
- Report a problem or reach a person
Use Report a problem in More, or email operations@spikecamp.app. The first reply comes from SpikeCamp's AI assistant; ask for a person anytime.
Not answered here? Use Report a problem in More, or email operations@spikecamp.app.